2 posts tagged with "software development"

Outstanding support for your product, first begins with a great product. The best customer support, is not needing support in the first place. But where support is necessary, we can still create a fantastic experience. In this post I will introduce the cascade of support, which shows the steps most users will follow to solve a problem, and in turn, show how we can solve their problem as early and efficiently as possible.

I’ve been a professional software developer in the banking industry for three years. Here is a knowledge dump of some important lessons and observations I’d like to share. If you’re just getting started in your software journey, or if you’re a seasoned pro, I hope there’s some golden nuggets in here for you!