Outstanding support for your product, first begins with a great product. The best customer support, is not needing support in the first place. But where support is necessary, we can still create a fantastic experience. In this post I will introduce the cascade of support, which shows the steps most users will follow to solve a problem, and in turn, show how we can solve their problem as early and efficiently as possible.

I’ve been a professional software developer in the banking industry for three years. Here is a knowledge dump of some important lessons and observations I’d like to share. If you’re just getting started in your software journey, or if you’re a seasoned pro, I hope there’s some golden nuggets in here for you!

It’s 2022 and I’ve finally gotten around to updating my personal website and blog. A lot has changed since I last created a new website for myself in around 2019, using just plain HTML and CSS for the home page, and WordPress for the blog. I’ve chosen to develop my new site using Docusaurus, and while this may raise a few eyebrows, in this post I’m going to go explain why.